Course Terms and Agreements

IMPORTANT NOTES ABOUT THIS FORM:

Why we collect your personal information.

As a registered training organisation (RTO), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us.

How we use your personal information.

We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO.

How we disclose your personal information

We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector.

We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.

How the NCVER and other bodies handle your personal information

The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.

The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable:

• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates, for policy, workforce planning and consumer information.

The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf.

The NCVER does not intend to disclose your personal information to any overseas recipients.

For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy.

If you would like to seek access to or correct your information, in the first instance, please contact your RTO using the contact details listed below.

DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice

Surveys

You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.

Contact information

At any time, you may contact Greenstone Safety Training to:

• request access to your personal information
• correct your personal information
• make a complaint about how your personal information has been handled

As a Registered Training Organisation, Greenstone Safety Training Pty Ltd operates within the principles and standards of the Australian Quality Training Framework. The following information summarises our commitment and detailed policies are available from our office.

LEGISLATIVE REQUIREMENTS

GREENSTONE will meet all legislative requirements of State, Federal and Local Government. HEALTH AND SAFETY POLICY

GREENSTONE recognises that safety is an essential part of all its activities and aims to safeguard, so far as is reasonably practicable, the health, safety and welfare at work of all its staff, participants and visitors.

RECOGNITION OF QUALIFICATIONS ISSUED BY OTHER RTOS

GREENSTONE recognises AQF qualifications and statements of attainment issued by other registered training organisations throughout Australia. This is based on provision of an official transcript. The study must be equivalent to the outcomes of the courses requested. For credit transfer of units/modules completed at another organisation, please contact us.

ACCESS AND EQUITY

GREENSTONE and its staff shall ensure that you have an opportunity to undertake training that is not restricted on the grounds of nationality, place of birth, language, age, sex or educational background and have the opportunity to successfully gain skills, knowledge and experience through education and training.

ASSESSMENT PROCEDURES

This procedure outlines the review process in assessment procedures for client evaluation, delivery and assessment of training. The assessment of a client's skill is to be carried out fairly, consistently and constructively.
The objective of training delivery is to provide each student with an outcome suitable to his or her chosen career path. Upon completion each student will have a wide base of transferable skills, relevant to this path and consistent with the training and assessment objectives. Students who meet the competency standards will gain nationally recognised qualifications.

GREENSTONE commits to delivering a socially responsible assessment system that is fair and equitable for all clients. Fairness includes being culturally responsible, which means the assessment system needs to be flexible.

RECOGNITION OF PRIOR LEARNING (RPL)

Students who consider that they already possess the competencies obtained through previous formal or informal training, work experience and or life experience in any unit of competency delivered will be granted credit on substantiation of their competence. To apply for RPL you will need to contact GREENSTONE for information on the process and the evidence required. For credit transfer of units/modules completed at another organisation, please contact us.

LITERACY AND NUMERACY ASSISTANCE

GREENSTONE ensures provision of literacy and numeracy support services to students who require individual and personal assistance. This will provide the basis for students to gain the necessary skills to further their chosen career.

COMPLAINTS AND APPEAL

GREENSTONE commits to a fair and equitable process for dealing with student complaints, grievance and/or appeals. In the event that any complaint cannot be resolved internally (either informally or formally), GREENSTONE will arrange for an external review and if this is unsuccessful advice the student of the appropriate legal body where they can seek further assistance. This procedure provides an efficient process, allowing for both informal and formal resolutions of conflict. For further assistance contact the office.

CLIENT SERVICES AND SUPPORT

We have sound management practices to ensure effective client services. In particular we have client services standards to ensure timely issue of student assessment results and qualification. These will appropriate to competence achieved in accordance with national guidelines

Our quality focus includes Recognition of Prior Learning, a fair and equitable Refund Policy, and a Grievance and Appeal procedure.

Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy support programs. We will take every opportunity to ensure that this information is disseminated, understood and valued by personnel and clients. Our student induction will ensure course content and assessment procedures are explained and that vocational outcomes are outlined.

MISCONDUCT / DISCIPLINE

Any person who displays dysfunctional or disruptive behaviour may be asked to leave the session and/or course. Any person who is asked to leave a session or course has the right of appeal through our appeals process.

REFUND POLICY

Registration may be cancelled up to five working days prior to commencement of course with students either transferring to another course or receiving a full refund.

Registration cancelled less than five working days but before 3 days prior to commencement of a course will incur a 25% cancellation / transfer fee.

If no cancellation notice is received, or cancellation is made with less than 3 days' notice no refund will be issued.
Another student may be substituted at any time prior to course commencement date should the nominated person be unable to attend. Notification of such changes is imperative.

GREENSTONE reserves the right to cancel or postpone a course to an alternative date. All registered participants affected by such changes will receive a full refund or be offered the opportunity to transfer to the next available course program.

No refunds will be made after the commencement of the course unless the participant can provide a medical certificate or show extreme personal hardship. In this case, fees may be refunded on a pro-rata basis at the discretion of the Operations Manager.